Ensuring Uninterrupted Patient Care During Crisis with NUU and 42Gears

Delivering Scalable, Secure Android™ Devices for Hospital Environments

Background

In 2021, a Fortune 500 global healthcare leader, renowned for its cutting-edge medical devices, diagnostics, and nutritional products, faced critical device shortages. These disruptions, driven by the pandemic, significantly impacted the company’s supply chain. Operating in over 160 countries, maintaining service continuity and meeting global healthcare demands was vital for the organization. 

NUU was selected to supply devices that function flawlessly in high-demand hospital environments. But hardware alone wasn’t enough. To meet the IT and operational requirements of a global healthcare system, we partnered with 42Gears, whose mobile device management (MDM) software provided centralized visibility, control, and device lockdown features.

Together, NUU and 42Gears helped this healthcare organization implement a highly scalable, patient-friendly digital solution that remained secure and manageable, even during a time of global crisis.

Challenge

The pandemic severely disrupted healthcare operations, causing significant service delays. This had the potential to put patient care at risk and weaken public trust in medical institutions. Operating within a highly regulated environment, the healthcare company sought solutions that:

• Complied with strict standards like HIPAA
• Were efficient, scalable, and quickly deployable

To solve these challenges, they needed partners that could provide:

• Reliable hardware: Supply robust, dependable hardware ensuring seamless integration and reduced ownership costs.
• Custom device management: Deliver a tailored device management solution to enhance productivity and keep operations running smoothly.
• Stringent compliance: Meet strict operational and compliance standards including data privacy, secure data handling, and comprehensive reporting.

These challenges demanded a tightly integrated hardware-software solution that could be deployed rapidly and managed effortlessly.

Solution

NUU supplied reliable, scalable devices that fulfilled both performance and deployment requirements and while also meeting healthcare-grade specifications. 42Gears delivered a comprehensive, enterprise-ready solution, customizing its SureMDM agent to match the customer’s exact needs. The tailored solution offered:

• Advanced remote management features
• End-to-end HIPAA-compliant security
• Seamless deployment capabilities
• Centralized control across all devices

With the help of 42Gears, we completed the entire process in under 6 months, a rapid turnaround compared to the typical 9-12 months for enterprise rollouts in regulated industries. The solution, which began in October, was validated by December and deployed immediately. By March 2022, hundreds of thousands of licenses were successfully rolled out, despite global supply chain disruptions.

This rapid execution was made possible by:

• Our flexible manufacturing and direct partner coordination
• 42Gears’ rapid software customization to meet strict compliance needs
• Clear communication and shared accountability among all parties

The result: A fully managed device fleet ready for clinical deployment—secure, patient-friendly, and IT-approved.

Results

NUU and 42Gears enabled the customer to uphold its global commitments, even as many competitors faced delays or disruptions. Their fast and effective deployment achieved several key outcomes:

• Sustained client satisfaction
• Guaranteed complete regulatory compliance
• Strengthened the company’s reputation for innovation and resilience

This partnership also improved operational agility, delivering a scalable, future-proof platform designed to navigate continuous uncertainty while consistently providing healthcare solutions across the globe..

“At NUU, we prioritize agility and reliability especially when it matters most. Partnering with 42Gears allowed us to deliver not just devices, but a complete, custom-built Android solution under incredible time pressure. Their team matched our urgency and commitment every step of the way, and together, we proved what’s possible when two innovation-driven companies align.”

 — Danny Sit, CEO of NUU

About 42Gears

42Gears is a global leader in enterprise mobility management. Offering both cloud-based and on-premise solutions, the company supports all major mobile and desktop operating systems, empowering IT and DevOps teams to enhance frontline productivity and streamline software development. Trusted by over 18,000 customers in more than 115 countries, 42Gears products are available through a global partner network.
Learn more at: https://www.42gears.com

Let’s Build Your Healthcare Device Fleet

NUU for Business offers healthcare-ready devices built for the demands of modern healthcare—enhanced with remote management from trusted partners like 42Gears.Whether you’re rolling out patient devices, mobile nurse stations, or specialty clinical apps, we can help you deploy faster, scale smarter, and manage easier. Talk to a Solutions Expert today.